ITILview. Aligning IT and Business

The ISO / IEC 20000 series - Service management published and regulated by the ISO (International Organizatrions for standardization) and the IEC (International Electrotechnical Commission) on the 14th December 2005, is the internationally recognised standard in IT Service Management. Series 20000 has been developed using exisiting BS15000 standards issued by by the British regulatory body, the British Standards Institution (BSI).

With ISO / IEC 20000 you are guaranteed a robust, effective and certified service that prepares your company and ensured Business continuity.

In order to implement ISO / IEC 20000 many changes are made to enhance system performance allowing improved efficiency in each department. Benefits include:

• Reduction in the number of technical incidents
• Detection of potential problems before they occur
• Increased user satisfaction
• Reduced IT running costs allowing staff to focus their efforts on more important matters
• Competetive advantage. In just a short time you will be certified to a standard that is required by a growing number of companies in order to train with them