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Outsourcing the ITIL® Manager |
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Before
We planned to have someone responsible for our ITIL implementation however, if we chose a Technically trained staff member, they would always end up being called away on other tasks, alternatively, if we chose a Managerial member of staff they would have to already have considerable experience in the field to be of use.
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After
With ITILview this problem no longer exists as all our work is outsourced under the close supervision of our IT Director. All our departments carry out the required work with clear and precise instructions and overall the company has seen many improvements
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