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Before
I didn´t have any way of judging if my team was working well or not. Each day I had to share about jobs in order to fix problems from the day before.
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After
Now that our IT processes have been well defined, our team´s role is much clearer. We are also able to see, every trimester, how our performance has changed in terms of system stability and user satisfaction, what´s more I am now able to obtain ISO 27001 or ISO 20000 certifications.
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