ITILview. Aligning IT and Business

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Helpdesk, Incidents and Problems
Triste

Before

We used to use a small software program that we had developed to report problems and incidents to IT. However, it remained almost entirely unused, often because of the complexity and time required to complete even the most simple request. People often resorted to simply phoning or emailing the department.
Contento

After

Now that we have ITILview´s new software installed the continuous problem of undelivered mails and unreported incidents has all but disappeared. We have reduced response time, lowered costs and improved staff efficiency.
 

THE COMPANY

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IT SERVICE MANAGEMENT

SECURITY MANAGEMENT

INTERNATIONAL PRESENCE

ITILview Works in Spain and Portugal, and collaborates with companies throughout Europe and Latin America.

Presencia internacional

ISO / IEC 27001:2005

ITILview has got a Information Security Management System (ISMS) certification. 

ISO / IEC 27001:2005